General
By using the Alam Collection website, you agree to the following terms and conditions. These terms govern your use of the site and any transactions made with us.
Product Availability and Description
All products listed on our website are subject to availability. We strive to display items accurately; however, slight variations in color or design may occur due to photography and screen settings. We reserve the right to correct any errors and to refuse or cancel any order where inaccuracies in pricing or availability occur.
Manufacturing and Origin
All products offered by Alam Collection are proudly manufactured in Pakistan. We maintain a high standard of quality in all garments and textiles.
Pricing and Payment
All prices are displayed in GBP or as otherwise specified. Prices may change without notice. Payment must be completed before orders are processed. We use secure payment gateways to ensure safe transactions, and your card details are never stored on our systems.
Shipping and Delivery
For UK orders, delivery typically takes 3–5 business days, excluding remote areas such as the Isle of Man, which may take longer. Once your order is dispatched, we will provide a tracking number so you can monitor the shipment. For international or bulk orders, customers are encouraged to contact us directly at info@alamcollection.com for shipping arrangements and costs.
Returns and Exchanges
We believe in transparent and fair transactions. If you are unsatisfied with your purchase due to sizing, color, or any confusion arising from product images, you are welcome to return the item. We offer refunds or exchanges upon request. Items must be unused and in original packaging, due to health and hygiene reasons, especially for products like pillows, duvets, mattress toppers, and toiletries, which are non-returnable if used, unless faulty. Returns are accepted within 30 days of the invoice date, and the customer is responsible for return shipping unless the item was received damaged or incorrect. Please contact info@alamcollection.com for return assistance.
Account Protection
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information. You agree to accept responsibility for all activities under your account. Alam Collection is not liable for any unauthorized access due to your failure to secure your credentials.
Errors and Corrections
While we make every effort to provide accurate and up-to-date information, we do not guarantee that all content on our website is error-free. We reserve the right to correct any errors, update product details, and cancel orders where necessary.
Intellectual Property
All website content — including product images, descriptions, logos, and branding — is the intellectual property of Alam Collection. No part of the site may be copied, modified, or used for commercial purposes without written permission.
Contact Us
If you have any questions about these terms or how your personal data is handled, please contact us at:
📧 info@alamcollection.com
